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Returns & Refunds

We accept returns within 30 days of purchase. Items must be unused, in original condition, and in original packaging.

Non-Returnable Items

  • Perishables (e.g. food, flowers)

  • Intimate or sanitary items

  • Hazardous materials

  • Flammable liquids/gases

  • Gift cards, downloadable software, health/personal care items

Partial Refunds (If Applicable)

  • Used items or not in original condition

  • Items returned after 30 days

Refund Process

Once we receive and inspect your return, we’ll notify you by email of the approval or rejection. If approved, your refund will be processed to your original payment method within a few days.

Late/Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank/credit card.

  2. Contact your bank or card provider.

  3. Still no refund? Email us at info@heanlee.com.sg.

Sale Items

Only regular-priced items are refundable. Sale items are not refundable.

Exchanges

We replace items only if defective or damaged. Email info@heanlee.com.sg and return to:

HEAN LEE RADIO SERVICE PTE LTD
No.1 Genting Link #03-04 Perfect One,
Singapore 349518

Return Shipping

  • You’re responsible for return shipping costs. 

  • Shipping fees are non-refundable.

  • If refund is approved, return shipping will be deducted from the total.

  • For items over $75, we advise you use a trackable service or shipping insurance.