Processing Time
All orders are generally processed & shipped out within 1 – 3 working days.
Express order will be processed and shipped within 8 working hours of a business day at a flat rate [SG$10.00].
Example
1. Normal Day
- If the order received on Monday 9am (Weekday operating hour: 9am - 5pm) the order will be delivered by 5pm on the same day.
- If the order received on Monday 3pm (Weekday operating hour: 9am - 5pm) the order will be delivered by 3pm on the next day(Tuesday).
2. Weekend or Singapore Public Holiday
If the order received on Saturday 10am (Saturday operation hour: 9am - 12pm) the order will only be delivered before 5pm on following Monday. (If Monday is a Public Holiday, the order will be delivered on Tuesday before 5pm)
For more information, please refer to the below mentioned link:
https://soundteoh.sg/pages/contact-us
Courier
Our Courier will deliver your goods on Monday to Sunday not including Singapore Public Holiday. The hour of delivery will be from 9am - 9pm.
Our courier/shipping will require a signature on receipt on your parcel.
In any event, if you are not at home and request to leave the parcel unattended, it is important to specify somewhere the courier can leave the parcel but at your own risk.
Our courier will make two (2) delivery attempts for your order. On the 3rd delivery attempts and beyond, a delivery of SG$3.00 will be impose on each attempt of the delivery.
Rate
| For Self Pick-Up | FREE |
| For order above SG$30 | FREE |
| For order SG$0.01 - SG$29.99 | SG$3.00 |
| For Express order (within 8 working hours) | SG$10.00 |
Self Pick-Up Time Slots
Monday-Friday: 10am-4pm
Saturday : 10am-12pm
(Excluded Sunday and Singapore Public Holiday)
Area of Delivery
The shipping of our products are within Singapore only. No international shipping options are currently available.
Shipping can only be shipped to a valid street addresses.
Restricted Area
We do not ship to PO BOX numbers.
We do not deliver to areas that are designated as remote, or requires security pass/clearance, safety briefing and/or donning of safety gear. List of such areas include but not limited to:
- Islands outside of mainland Singapore including Sentosa
- Military Camps and Defense facilities
- All Military and Commercial Airports or Airbases and Naval bases
- All Sea Ports and Shipyards
- Parliament House and IRAS
- Embassies and International Schools
- Prisons and Detention facilities
- Immigration Checkpoints
- Senoko Incineration Plant & Power Stations
- Tuas South Ave and surrounding industrial areas
- Any general restricted area